Service Level Agreement:

MRA Services strives for 99% uptime for all services that we provide. However, in the event that systems beyond our control are the cause for connection problems, we are not responsible for any damages incurred on the client, their members, or their customers. Such systems may include, but are not limited to: ISP circuits, routers, switches, hubs, lines, name servers, and other hardware or software managed outside our control.

Upgrades - Software and Hardware:

In order to provide the most reliable and productive services, MRA requests the right to occasionally take specific systems offline temporarily for routine maintenance. Normally, this amounts to once or twice a year at random intervals. The times we have reserved are between 2pm and 2am PST on any Sunday of our choice. You will be notified at least 72 hours prior to any other service interruption.

Disastery Recovery:

MRA takes great care in ensuring that all of our data be as consistent and available as possible. In the event of catastrophe, we are protected from complete data loss with offsite backups containing at least 1 year's prior data.

Security:

MRA offers the latest in secure registration and web access. Our encryption scheme is 128 bit SSL and allows for older browsers to connect at 56 bit.